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Refunds & Cancellation

When payments can be refunded and how to cancel an Arm’s Length Analysis.

Last updated 4 October 2026

This policy applies to payments made to Hexa Advisors Limited for TP Bharat services.

1. Free search

The search is free, so there is nothing to refund or cancel.

2. Booking amount

During the launch offer a booking amount of ₹1,000 plus GST is paid to start an Arm’s Length Analysis; after the launch offer, an advance of 50% of the quoted fee. Either is adjusted against the fee. Because we start work on receiving it, it is not refundable once work has started. If we are unable to take up the work, we refund it in full.

2A. Prepaid balance

An unused prepaid balance is not refundable, except where we are unable to provide the service, in which case the unused balance (with the GST on it) is refunded.

3. Cancelling an Arm’s Length Analysis

  • You can cancel an Arm’s Length Analysis by writing to [email protected] at any time before it is delivered.
  • If you cancel before we start work, any amount paid is refunded in full.
  • If you cancel after work has started, the booking amount or advance is retained and any further amount already paid is refunded after deducting the value of work done.
  • Where an amount is refunded after a tax invoice has been issued, we issue a credit note for it, including the GST.
  • Analyses, reports, data and access delivered before a cancellation request is received are not refundable.

4. Subscriptions

Subscriptions can be cancelled at any time and will not renew after the current period. Fees for a period that has started are not refunded, unless the law requires otherwise.

5. Failed, duplicate or incorrect payments

If a payment is deducted but not received by us, it is usually reversed by the bank or the payment gateway. If you are charged twice or charged an incorrect amount, write to [email protected] with the payment reference and we will refund the excess.

6. How refunds are paid

Approved refunds are made to the original payment method within 7 to 10 working days of approval. The time the money takes to appear in your account depends on your bank or card issuer.

7. Chargebacks

Please contact us before raising a dispute with your bank or card issuer, so that we can resolve it directly.

8. Contact

Business name
Hexa Advisors Limited, operating TP Bharat (tpbharat.com)
Address
647, Pace City II, Sector 37, Gurugram, Haryana 122004, India
Phone
+91 82888 00341 / +91 82888 00381
Email
General enquiries: [email protected]
Orders, payments and refunds: [email protected]
Privacy and grievances: [email protected]
Working hours
10:00 am to 6:00 pm, Monday to Friday (except public holidays)